Act! v21.0 Update 6

August 8, 2018 | Josh Noonan

Act! 21.0 Update 6 has been released by Swiftpage with some improvements and minor bug fixes. Click through to see a list of changes.

Act! v21.0 Update 6

Act! 21.0 Update 6 has been released by Swiftpage with some improvements and minor bug fixes.

 

Some highlights include:

  • Australia Local server infrastructure for Act! Marketing Automation producing faster operational speed.
  • Navbar customisations are now saved after restarting Act!
  • Allow ‘Create Lookup’ from multiple selected groups in List View.

This release also resolved the following bugs:

  • Mail Merging
    • Blank mail merge fields don’t collapse if there are two blanks together
    • Merge mail fields don’t collapse when blank
    • Mail Merge to printer gives error message
    • Contact data is mixed up when two fields are placed on the same line and the first field is left blank
    • Mail Merge to email displays [[ACTFIELD_DELETE_ME]] for blank fields if the template contains text and at least one image
  • Premium Cloud
    • Add record count to status bar in Contact and Company List views
    • Web integration uninstall deletes WebAPIURL; install does not recreate value
    • Cannot open email attached as Subject, Message and Attachments
    • History filters reset when you navigate away from a page and return to it
  • Act Marketing Automation
    • Dynamic Group membership does not work when criteria are saved
  • Other
    • Mini calendar view only displays the first 5 users
    • Creating lookup of single contact from List View changes the Edit Date
    • Autosave not working in Companies

For a full list of improvements see act.com/updates

DOWNLOAD Act! V21.0 UPDATE 6 

See KnowledgeBase Article How do I download and apply the latest update for my Act! software? or call 1300 362 046 to speak to a consultant.

Important notes: This update only applies to version 21.0 and includes all previous updates for v21.0. In a shared environment, the update needs to be installed on the server and all local installations. Act! Notifications can be activated so that you are notified as soon as there is an update. We recommend that Act! Notifications is only active for the Act! Admin so they can coordinate and manage any updates or upgrades.  Act Today provides this software and documentation as a courtesy and accepts no responsibility for self installations.. We recommend that you speak with one of our team prior to applying any software updates especially if you have custom plugins or AddOns.

A final word from Act Today

If this page made you pause and think about how you manage your client relationships, that’s a good start.

Most businesses don’t struggle because they lack effort. They struggle because their systems don’t quite support the way they actually work. That’s where the right CRM setup can make a real difference.

Everything we share about Act! Advantage comes from working with businesses across Australia and New Zealand who want to retain clients, improve communication, and make better decisions from their data.

If you’d like more practical insights about CRM, client retention, and running a smarter client database, you’re welcome to explore the Act Today resources and articles.

And if you’d like to see how Act! Advantage could work in your business, we’d be glad to walk you through it.

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28-Day Guided Trial

Set Up Properly, Decide with Confidence

The 28-day extended trial is designed for businesses that want to experience Act! Advantage working inside their business, not just explore features.

To access the extended trial, you’ll book an initial session with an Act Today consultant based in Australia or New Zealand. During this session, we’ll help you set up three key CRM functions that matter most to your business, such as client follow-ups, communication workflows, retention tracking, or referral visibility.

At the 14-day mark, you’ll have a second check-in with your consultant to answer questions, refine your setup, and remove any roadblocks. This ensures you’re not left guessing and that the system is actually supporting your work.

By the end of the 28 days, you’ll know exactly how Act! Advantage fits your business and whether it delivers real value.

What you’ll get from the 28-day extended trial:

  • Guided setup by a local Act Today CRM consultant
  • Three high-impact CRM functions configured for your business
  • A mid-trial review to answer questions and fine-tune usage
  • A realistic view of outcomes, not just features
  • Confidence to decide based on real experience
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Get Hands-On with Act! Advantage CRM

The 14-day free trial gives you full access to Act! Advantage CRM so you can explore how it works in your own time. This is the standard Act! trial used by businesses across Australia and New Zealand who want to see the platform before making a decision.

During the trial, you can add contacts, explore client records, test communication tools, and see how Act! Advantage handles day-to-day client management. It’s a straightforward way to understand how the system is structured and whether it feels right for how you run your business.

This option suits businesses that are comfortable exploring software independently and already have a clear idea of what they want from a CRM. There’s no obligation, no setup required, and no pressure,  just time to assess fit.

What you’ll get from the 14-day free trial:

  • Full access to Act! Advantage CRM features
  • A clear look at how contacts, activities, and communication are managed
  • The ability to test the system across desktop and mobile
  • A simple, no-commitment way to assess fit
  • Confidence before taking the next step
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